Refund and Returns Policy – modernriwayat.online

Thank you for shopping with Modern Riwayat. We want you to feel confident when purchasing from us. This Refund and Returns Policy explains the conditions under which products may be returned, exchanged, refunded, or refused.

Please review product descriptions, measurements, photographs, materials, care instructions, and this policy carefully before completing an order.

By placing an order through https://modernriwayat.online/, you agree to this Refund and Returns Policy.

1. Return Request Period

Eligible return requests must be submitted within 7 calendar days of confirmed delivery.

A return request received after the seven-day period may be declined.

Submitting a request does not automatically approve the return. You must receive return authorization from Modern Riwayat before sending any item back.

2. Return Eligibility

To qualify for a return, the product must be:

Unworn, unused, and unwashed
In its original condition
Free from stains, makeup, perfume, deodorant, smoke, pet hair, and other odors
Free from alterations, damage, or signs of wear
Returned with all original tags attached
Returned with its original packaging, accessories, and included pieces
Accompanied by valid order information
Sent back only after receiving return authorization

Clothing may be carefully tried on for fit. It must not be worn for an event, photoshoot, celebration, or extended period and then returned.

Modern Riwayat reserves the right to refuse any return that does not meet these conditions.

3. Non-Returnable and Final-Sale Products

Unless an item arrives damaged, defective, or incorrect, the following products are not eligible for return or refund:

Earrings and pierced jewelry, for hygiene reasons
Jewelry that has been worn or removed from protective packaging
Customized, personalized, altered, or made-to-order products
Products marked Final Sale
Clearance products
Gift cards
Items purchased using a final-sale promotional offer
Products damaged through misuse or improper care
Products returned without their original tags or packaging
Products showing perfume, makeup, stains, odor, or wear
Items returned after the approved return period
Shipping fees, except where required by law or caused by our error

Any final-sale status will be identified on the applicable product page or during checkout.

4. Jewelry Returns

Eligible jewelry, except earrings and pierced pieces, may be returned only when:

It has not been worn
It remains in its original condition
All protective packaging is intact
It includes all matching pieces and accessories
It is returned in its original jewelry box or pouch

Jewelry with scratches, discoloration, missing stones, bent components, broken clasps, perfume exposure, or other signs of use will not be accepted.

Natural differences in stones, beads, pearls, plating, hand-finishing, color, and texture are not necessarily defects.

5. Clothing Returns

Eligible clothing must be returned:

Unworn and unwashed
With all tags attached
Without alterations
Without stains, body odor, perfume, makeup, deodorant, or damage
With every included component, such as a dupatta, belt, trousers, lining, or accessory

An outfit cannot be returned after being worn to an event or used for photography, video production, or content creation.

Slight color differences caused by lighting, photography, editing, fabric reflection, or screen settings are not considered defects.

Minor variations in hand embroidery, embellishment placement, printing, stitching, or handcrafted details may occur and are not necessarily defects.

6. Size and Fit Issues

Customers are responsible for reviewing the product measurements and size information before ordering.

Sizing can vary between products, designers, and manufacturers. A return based on size or fit may be accepted only when:

The item is otherwise return-eligible
The request is submitted within the return period
The product is not marked final sale
All original conditions are met

Return shipping for size or preference-related returns is the customer’s responsibility.

Please contact us before ordering if you need help understanding a product’s measurements.

7. How to Request a Return

To request a return, email us at:

[Insert official customer-service email]

Use the subject line:

Return Request — Order #[Order Number]

Include:

Your full name
Order number
Email address used at checkout
Product name
Reason for the return
Clear photographs of the item
Photographs of the packaging where relevant

For damaged, defective, or incorrect products, include close-up photographs and a clear image of the shipping label.

We will review the request and provide instructions when the return is approved.

Do not send an item back without authorization. Unauthorized returns may be rejected or returned to the sender.

8. Return Shipping

For returns caused by:

A change of mind
Incorrect size selection
Fit preference
Color preference
Ordering the wrong product

the customer is responsible for all return shipping costs.

We recommend using a trackable and insured shipping method. Modern Riwayat is not responsible for return packages that are lost, stolen, damaged, or delivered to the wrong address.

Do not send returns using cash-on-delivery services.

When a return results from a confirmed Modern Riwayat error—such as receiving the wrong product—or from a verified defect, we may provide a return label or reimburse reasonable return shipping costs.

9. Return Address

Approved returns must be sent to the address provided in the return-authorization email.

Do not send products to an address shown on the website, social media, parcel label, or payment statement unless our support team has confirmed that it is the correct return address.

Returns sent to an unauthorized address may not be received or processed.

10. Inspection of Returned Products

All returned products are inspected after delivery.

The inspection may confirm:

Whether the product is the item originally purchased
Whether all components are included
Whether tags and packaging remain intact
Whether there are signs of wear, use, alteration, damage, stains, odor, or washing
Whether the return was submitted within the approved period
Whether the return meets this policy

We may reject the return or reduce the refund where legally permitted if the product is returned in a condition different from how it was received.

When a return is rejected, the customer may be responsible for paying the cost of sending the product back.

11. Refund Processing

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow:

3–7 business days for return inspection
5–10 additional business days for the bank, card issuer, or payment provider to post the refund

The exact posting time is controlled by the financial institution and may vary.

Modern Riwayat cannot issue a cash refund for an order paid through a card or another electronic payment method.

12. Refund Amount

An approved refund generally covers the eligible product’s purchase price.

The following may be deducted or excluded:

Original shipping charges
Return shipping costs
Customs duties or import taxes
Gift-wrapping fees
Expedited shipping charges
Discounts allocated to returned products
Costs caused by missing components or damaged packaging, where legally permitted

When an entire order cannot be shipped, applicable federal rules generally require a refund of the amount paid, including shipping and handling charges connected to the unshipped order. (Federal Trade Commission)

13. Exchanges

Exchanges are subject to product availability.

To request an exchange, follow the same procedure used for a return.

An exchange is not reserved until:

The original product has been received and inspected, or
Our support team confirms another arrangement

When the requested replacement is unavailable, we may offer:

A refund
Store credit
Another available size or product

Customers may be responsible for return shipping and the delivery cost of the replacement item when the exchange is based on size or preference.

14. Store Credit

Where offered, store credit:

Will be issued electronically
Can be used only on the Modern Riwayat website
Cannot be exchanged for cash
May not cover shipping charges
May be subject to an expiration period where legally permitted

Any expiration date or restriction will be disclosed when the credit is issued.

15. Damaged, Defective, or Incorrect Products

Inspect your order as soon as it arrives.

Report a damaged, defective, or incorrect product within 48 hours of confirmed delivery.

Your message must include:

Order number
Product name
Description of the issue
Clear photographs or video of the issue
Photographs of the external and internal packaging
Photograph of the shipping label

Keep the product and all packaging until the claim has been resolved.

We may offer:

A replacement
Repair, where appropriate
Store credit
A partial refund
A full refund

The available resolution will depend on the issue, inventory, and applicable law.

Damage caused by improper use, incorrect storage, exposure to water or chemicals, failure to follow care instructions, or normal wear is not considered a manufacturing defect.

16. Missing Items

Report a missing item or missing component within 48 hours of delivery.

Include:

Order number
Names of the missing products
Photographs of the package and contents
Photograph of the shipping label

We may verify package weight, fulfillment records, photographs, or carrier information before approving the claim.

17. Lost, Stolen, or Delayed Packages

We may assist by reviewing tracking information or opening an inquiry with the carrier. However, carrier investigations can take time, and we cannot guarantee their outcome.

Modern Riwayat is not responsible for:

Incorrect or incomplete shipping addresses entered by the customer
Packages stolen after the carrier marks them as delivered
Delivery delays outside our control
Customs delays
Delivery attempts missed by the customer
Packages redirected without our authorization

If tracking shows Delivered but you cannot locate the package:

Check the delivery area and mailbox.
Ask household members, neighbors, reception, or building management.
Wait up to 24 hours, as some carriers scan packages before final placement.
Contact the carrier.
Contact Modern Riwayat with the order and tracking details.

18. Order Cancellations

Cancellation is not guaranteed.

An order cannot usually be canceled once it has:

Entered processing
Been packed
Been handed to the carrier
Been customized or altered
Been prepared as a made-to-order product

When cancellation is approved, the refund will be issued to the original payment method.

19. Refused and Undeliverable Packages

When a package is refused, unclaimed, or returned because of an inaccurate address, we may deduct:

Original shipping costs
Return shipping fees
Carrier charges
Customs or handling fees

from any approved refund.

When the customer requests reshipment, additional shipping charges may apply.

20. International Returns

International customers are responsible for:

Return shipping
Customs paperwork
Import or export charges
Duties and taxes
Carrier fees

Customs duties and taxes paid to government authorities are generally not refundable by Modern Riwayat.

Marking a return package incorrectly or failing to complete customs documents may result in delay, rejection, or additional charges.

21. Promotional and Bundle Purchases

When returning part of a bundle, multi-buy offer, or promotional order, the refund may be recalculated based on the remaining eligible products.

For example, when a promotion requires purchasing two products to receive a discount, returning one product may cause the remaining product to revert to its regular price.

Free gifts must also be returned when the qualifying purchase is returned. If the gift is not returned, its retail value may be deducted from the refund where legally permitted.

22. Gifts

When an item was purchased as a gift, any approved refund will generally be issued to the original purchaser’s payment method.

Store credit may be offered to the gift recipient at our discretion.

Proof of purchase is required.

23. Return Abuse and Fraud

Modern Riwayat may refuse or limit returns where we reasonably suspect:

Wardrobing or temporary use
Repeated excessive returns
Product substitution
Altered receipts or order information
False non-delivery claims
Returning damaged or used merchandise as new
Abuse of promotions
Fraudulent payment activity

We may restrict future purchases or close accounts associated with fraudulent or abusive activity.

24. Payment Disputes and Chargebacks

Please contact Modern Riwayat before opening a payment dispute so we have an opportunity to investigate and resolve the issue.

Starting a chargeback does not remove your obligation to return merchandise when a return is required.

Clearly disclosing the return and refund policy at the time of purchase helps reduce disputes and ensures customers understand the applicable terms. (Visa)

Fraudulent chargebacks may be challenged using order records, delivery confirmation, customer communications, return information, and other relevant evidence.

25. Florida Customers

Modern Riwayat is based in Florida.

Florida law addresses the disclosure of retail no-refund policies. Modern Riwayat publishes this policy online so customers can review the applicable return and refund terms before purchasing. (Florida Legislature)

Nothing in this policy limits any non-waivable consumer right provided by applicable law.

26. Policy Changes

We may update this Refund and Returns Policy to reflect changes in:

Our products
Fulfillment processes
Payment providers
Carrier requirements
Business practices
Applicable laws

The revised policy will be posted on this page with an updated Last Updated date.

The policy in effect when the order was placed will generally apply to that order unless a legal requirement provides otherwise.

27. Contact Us

For returns, refunds, exchanges, or order concerns, contact:

Modern Riwayat
Orlando, Florida, United States

Website: https://modernriwayat.online/
Email: support@modernriwayat.online

Use one of these subject lines:

Return Request — Order #[Number]
Damaged Item — Order #[Number]
Missing Item — Order #[Number]
Refund Question — Order #[Number]